![]() ![]() Yes! With Textline you can almost always text-enable your landline or existing business phone number. Can I text-enable my existing landline or business phone number for two-way texting? Use autoresponders for when your team is unavailable.Post your business SMS number so customers can text you first.There are several things to keep in mind when sending two-way texts. What are some best practices for two-way texting? This dashboard can be accessed via your computer, or on our mobile phone texting app. With Textline, you can see and respond to all message replies and inbound messages in one centralized dashboard. How can I see message replies or inbound messages? All pricing plans start with a free trial that includes unlimited two-way texting and no hidden setup fees. Textline offers three different pricing plans. Currently, it costs just pennies to send and receive 160-character texts. Pricing depends on your SMS service provider and the number of messages you send and receive. How much does it cost to two-way text with customers? Read our blog on how to ensure you are legally texting your customers to learn more. Toll-free numbers must also register, but they can still send messages while waiting for campaign approval. The Campaign Registry ensures that businesses' phone numbers are real and the messages they send from it are legitimate. Businesses using 10DLCs must sign up for The Campaign Registry. In addition, before you start texting your business must register your phone number with the right parties. One way to ensure you comply with this is by picking an SMS provider that unsubscribes contacts if they reply with words like STOP or UNSUBSCRIBE. To comply with the law, you must also provide a way for your contacts to opt out of SMS campaigns. This includes having customers text you first or filling out a consent form. These opt-ins can be obtained in several ways. The Telephone Consumer Protection Act of 1991 requires businesses to get written or verbal opt-ins from contacts. But, there are several regulations to keep in mind. Yes! Engaging in two-way texting with customers is legal. Is engaging in two-way conversations with customers legal? While many businesses use two-way texting to provide support, send surveys, and answer questions. ![]() Many businesses use one-way SMS to send out text blasts like emergency alerts or important news updates. In other words, you can both send text messages and receive them. On the other hand, two-way SMS allows you to have back-and-forth conversations with customers. One-way text messaging is being able to send text messages, but not being able to accept replies. What’s the difference between two-way texting and one-way texting? That way, you can get these messages to customers, employees, or leads at the right time. Pick a two-way texting provider that allows you to schedule messages to send around the clock. If someone replies to your mass text, you will initiate a one-on-one conversation with them. This can save your team time if you want a consistent message to go to your contacts. Mass textingĬonsider picking an SMS provider that also enables mass texting, which is a one-to-many service. Seeing these metrics will allow you to improve team efficiency. Performance trackingįind a texting service that allows you to track two-way texting metrics like response time. If you are in healthcare, you would want to select a HIPAA-compliant platform. Pick a texting solution that prioritizes security. When it comes to two-way texting, you want your conversations and data to be safe. Make sure you choose an SMS platform that takes compliance seriously to avoid legal repercussions and fines. There are several laws, like the TCPA, that you need to follow. You want an SMS provider that understands the regulations surrounding SMS. ![]() You want to be able to quickly add new contacts, upload contact lists, and remove contacts. You will want a two-way texting provider that makes it easy to manage contacts. If you want to text from your landline, VoIP, or existing business number, make sure to look for a provider that can text-enable it for you. This can help speed up otherwise lengthy conversations and improve customer service. Choose an SMS provider that allows you to send and receive multimedia messages like photos, GIFs, or links. Sometimes a picture is worth a thousand words. For example, consider creating templates to answer some of the most common customer questions. Pick an SMS provider that allows you to create and store text templates. SMS templatesĭon't waste time typing the same messages over and over. This is helpful as it can keep your SLA down, and let clients know you will reply during business hours or whenever you are available. As a result, consider an SMS platform that allows you to send auto-reply messages. With two-way texting, customers can reach out to your business at any time. ![]()
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